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Refund policy
Refund policy
I. Acceptance
1. These Terms and Conditions apply to all users of www.fashionejewelry.com , including the Buyer and www.fashionejewelry.com (the Supplier).
2. www.fashionejewelry.com reserves the right to update these Terms of Use as necessary, and the updated Terms of Return for Refund will be posted on www.fashionejewelry.com and notified to Buyer, and the updated Terms of Use will be effective immediately.
3. If Buyer refuses to accept the Return and Refund Terms and Conditions, Buyer shall be deemed to have immediately abandoned the use of the online trading service provided by www.fashionejewelry.com .
4. Buyers who purchase goods on www.fashionejewelry.com will enjoy www.fashionejewelry.com after-sales service or joint warranty service from designated service providers with proof of purchase, and www.fashionejewelry.com will fulfill its after-sales obligations for the goods sold in strict accordance with relevant regulations and policies and these terms and conditions.
5. After the buyer successfully applies for the return of the goods, the items to be sent back with the goods include but not limited to the original packaging, warranty card, accessories, gifts of goods, etc.
II. Exclusion of this clause
Any goods not sold through an order placed by www.fashionejewelry.com ;
The quality of the goods caused by the buyer's own actions such as misuse, collision, negligence, alteration, incorrect installation, unauthorized repair, etc;
Merchandise that exceeds the time limit for return and refund as specified in these terms;
Goods, warranty cards, accessories, goods gifts missing and other circumstances that do not affect the integrity of the goods and normal functional use;
Merchandise for which the seller has clearly stated to the buyer at the time of purchase that the return is not supported for refund;
Other cases ruled by www.fashionejewelry.com , limited-time discount activities products are not returned for refund.
III. Return and refund scenarios
1. The goods are not delivered/not received according to the agreed time limit
If the non-delivery/non-receipt of goods in accordance with the agreed time limit is caused by www.fashionejewelry.com , the buyer has the right to request compensation from the supplier (return for refund/exchange/other compensation options), and if you need to send back the goods, the original packaging, warranty card, accessories, and gifts of goods should be sent back with the goods, and the shipping cost should be borne by www.fashionejewelry.com .
2. Incorrect goods / quality problems
For all orders placed under the www.fashionejewelry.com online trading function, within 30 natural days after confirmation of receipt, if the buyer finds that the goods have quality problems or the goods are inconsistent with the description, the buyer has the right to request compensation (refund/exchange/other compensation plan) from the supplier if the buyer provides supporting materials to prove that the goods are not in the right condition/quality problems are caused by www.fashionejewelry.com . If the goods are to be sent back, the original packaging, warranty card, accessories and merchandise gifts should be sent back with the goods and the shipping cost should be borne by www.fashionejewelry.com ;
If both parties cannot reach an agreement, the Global Trade Manager platform will arbitrate this dispute.
3. Uncontrollable factors
Such as natural disasters, government actions, social events and other reasons that cause the goods not delivered on time.
4. Buyer's own reasons
The buyer's personal reasons (e.g., the goods are not at home when they arrive, the delivery address is incorrect, the buyer has changed the order information, the buyer's own choice of logistics agency caused by the delay, etc.), resulting in the failure to deliver on time.
5. Third party logistics reasons
In the case where www.fashionejewelry.com is responsible for choosing the logistics agency, www.fashionejewelry.com has delivered the goods to the third party logistics agency as promised, but the goods are not delivered on time due to the logistics agency.
In the case of 3 and 4 above, www.fashionejewelry.com will not refund and return the goods.
In the case of 5 above, if the reason for the delayed delivery of the third party logistics agency is due to Uncontrollable factors, the seller is exempted from liability in principle, but must provide the buyer with relevant supporting documents, and if the buyer is caused to relevant losses, the buyer and seller can negotiate for compensation; if it is not due to the principle of Uncontrollable factors, it is considered that the seller has not achieved delivery on time as agreed, and www.fashionejewelry.com will deal with the situation in 1 above.
IV. Refund costs
Buyer return refund mainly involves the amount of goods, return shipping costs, etc., which: if a return occurs, the buyer and www.fashionejewelry.com negotiate the return of the freight costs incurred by the buyer, such as the return of the goods themselves quality problems occur, the freight costs are borne by www.fashionejewelry.com .
V. Refund time frame and return account
1. After www.fashionejewelry.com confirms the completion of the return refund, the buyer will receive the refund in about 5-10 business days (depending on the time of different banks).
2. The buyer accepts the refund on the original payment account.
VI. Other Matters
1. These terms and conditions apply to all users on www.fashionejewelry.com , including buyers and www.fashionejewelry.com (suppliers).
2. In the process of returning goods for refund, buyers are required to comply with relevant regulations and policies as well as www.fashionejewelry.com 's rules, and shall not make malicious returns or false returns, otherwise they will bear the corresponding legal responsibilities.
3. www.fashionejewelry.com reserves the right to update these Terms and Conditions as necessary, and the updated Terms and Conditions will be published in www.fashionejewelry.com and notified to Buyer, and the updated Terms and Conditions will be effective immediately.
4. If Buyer refuses to accept the Return and Refund Terms and Conditions, Buyer shall be deemed to have immediately abandoned the use of the online trading service provided by www.fashionejewelry.com . If Buyer continues to use the online trading service provided by www.fashionejewelry.com , Buyer shall be deemed to have accepted the Terms and Conditions.
5. Buyers who purchase goods on www.fashionejewelry.com will enjoy www.fashionejewelry.com 's after-sales service or joint warranty service from designated service providers with proof of purchase, and www.fashionejewelry.com will fulfill its after-sales obligations for the goods sold in strict accordance with relevant regulations and policies and these terms and conditions.
6. After the buyer successfully applies for the return of goods, the items to be sent back with the goods include but not limited to the original packaging, warranty card, accessories, gifts of goods, etc.
7. The right of interpretation of these terms and conditions is reserved to www.fashionejewelry.com .
1. These Terms and Conditions apply to all users of www.fashionejewelry.com , including the Buyer and www.fashionejewelry.com (the Supplier).
2. www.fashionejewelry.com reserves the right to update these Terms of Use as necessary, and the updated Terms of Return for Refund will be posted on www.fashionejewelry.com and notified to Buyer, and the updated Terms of Use will be effective immediately.
3. If Buyer refuses to accept the Return and Refund Terms and Conditions, Buyer shall be deemed to have immediately abandoned the use of the online trading service provided by www.fashionejewelry.com .
4. Buyers who purchase goods on www.fashionejewelry.com will enjoy www.fashionejewelry.com after-sales service or joint warranty service from designated service providers with proof of purchase, and www.fashionejewelry.com will fulfill its after-sales obligations for the goods sold in strict accordance with relevant regulations and policies and these terms and conditions.
5. After the buyer successfully applies for the return of the goods, the items to be sent back with the goods include but not limited to the original packaging, warranty card, accessories, gifts of goods, etc.
II. Exclusion of this clause
Any goods not sold through an order placed by www.fashionejewelry.com ;
The quality of the goods caused by the buyer's own actions such as misuse, collision, negligence, alteration, incorrect installation, unauthorized repair, etc;
Merchandise that exceeds the time limit for return and refund as specified in these terms;
Goods, warranty cards, accessories, goods gifts missing and other circumstances that do not affect the integrity of the goods and normal functional use;
Merchandise for which the seller has clearly stated to the buyer at the time of purchase that the return is not supported for refund;
Other cases ruled by www.fashionejewelry.com , limited-time discount activities products are not returned for refund.
III. Return and refund scenarios
1. The goods are not delivered/not received according to the agreed time limit
If the non-delivery/non-receipt of goods in accordance with the agreed time limit is caused by www.fashionejewelry.com , the buyer has the right to request compensation from the supplier (return for refund/exchange/other compensation options), and if you need to send back the goods, the original packaging, warranty card, accessories, and gifts of goods should be sent back with the goods, and the shipping cost should be borne by www.fashionejewelry.com .
2. Incorrect goods / quality problems
For all orders placed under the www.fashionejewelry.com online trading function, within 30 natural days after confirmation of receipt, if the buyer finds that the goods have quality problems or the goods are inconsistent with the description, the buyer has the right to request compensation (refund/exchange/other compensation plan) from the supplier if the buyer provides supporting materials to prove that the goods are not in the right condition/quality problems are caused by www.fashionejewelry.com . If the goods are to be sent back, the original packaging, warranty card, accessories and merchandise gifts should be sent back with the goods and the shipping cost should be borne by www.fashionejewelry.com ;
If both parties cannot reach an agreement, the Global Trade Manager platform will arbitrate this dispute.
3. Uncontrollable factors
Such as natural disasters, government actions, social events and other reasons that cause the goods not delivered on time.
4. Buyer's own reasons
The buyer's personal reasons (e.g., the goods are not at home when they arrive, the delivery address is incorrect, the buyer has changed the order information, the buyer's own choice of logistics agency caused by the delay, etc.), resulting in the failure to deliver on time.
5. Third party logistics reasons
In the case where www.fashionejewelry.com is responsible for choosing the logistics agency, www.fashionejewelry.com has delivered the goods to the third party logistics agency as promised, but the goods are not delivered on time due to the logistics agency.
In the case of 3 and 4 above, www.fashionejewelry.com will not refund and return the goods.
In the case of 5 above, if the reason for the delayed delivery of the third party logistics agency is due to Uncontrollable factors, the seller is exempted from liability in principle, but must provide the buyer with relevant supporting documents, and if the buyer is caused to relevant losses, the buyer and seller can negotiate for compensation; if it is not due to the principle of Uncontrollable factors, it is considered that the seller has not achieved delivery on time as agreed, and www.fashionejewelry.com will deal with the situation in 1 above.
IV. Refund costs
Buyer return refund mainly involves the amount of goods, return shipping costs, etc., which: if a return occurs, the buyer and www.fashionejewelry.com negotiate the return of the freight costs incurred by the buyer, such as the return of the goods themselves quality problems occur, the freight costs are borne by www.fashionejewelry.com .
V. Refund time frame and return account
1. After www.fashionejewelry.com confirms the completion of the return refund, the buyer will receive the refund in about 5-10 business days (depending on the time of different banks).
2. The buyer accepts the refund on the original payment account.
VI. Other Matters
1. These terms and conditions apply to all users on www.fashionejewelry.com , including buyers and www.fashionejewelry.com (suppliers).
2. In the process of returning goods for refund, buyers are required to comply with relevant regulations and policies as well as www.fashionejewelry.com 's rules, and shall not make malicious returns or false returns, otherwise they will bear the corresponding legal responsibilities.
3. www.fashionejewelry.com reserves the right to update these Terms and Conditions as necessary, and the updated Terms and Conditions will be published in www.fashionejewelry.com and notified to Buyer, and the updated Terms and Conditions will be effective immediately.
4. If Buyer refuses to accept the Return and Refund Terms and Conditions, Buyer shall be deemed to have immediately abandoned the use of the online trading service provided by www.fashionejewelry.com . If Buyer continues to use the online trading service provided by www.fashionejewelry.com , Buyer shall be deemed to have accepted the Terms and Conditions.
5. Buyers who purchase goods on www.fashionejewelry.com will enjoy www.fashionejewelry.com 's after-sales service or joint warranty service from designated service providers with proof of purchase, and www.fashionejewelry.com will fulfill its after-sales obligations for the goods sold in strict accordance with relevant regulations and policies and these terms and conditions.
6. After the buyer successfully applies for the return of goods, the items to be sent back with the goods include but not limited to the original packaging, warranty card, accessories, gifts of goods, etc.
7. The right of interpretation of these terms and conditions is reserved to www.fashionejewelry.com .
